Jessica Zager

Innovative and deadline-driven individual with a passion for testing & a laugh.

• Lenexa, KS
• (816) 820-0853
• Email
• LinkedIn
• GitHub
• More Fun Resume
• First Website, circa 2016

COMING SOON!

• CodePen
• Netlify Blog
• Pantheon Sites
• Google Sites

Certificate - Full Stack Developer

2020-2021

LaunchCode - Kansas City, MO

Associate's - Fine Arts

2004-2007

Penn Valley Community College - Kansas City, MO

Diploma

2000-2004

Clements High School - Sugar Land, TX

VML | Technology Specialist, Automation of Quality Lead

2024 - Present

Kansas City, MO

• Multi-client assignment; AQ Lead for larger, multi-faceted client project, then primary AQ resource for client project with a more focused scope
• Primary responsibility is to test each release; Review release candidate to identify scope of work & related areas to create a comprehensive release test plan that includes both manual & several automated efforts, then assigning each part thoughtfully, ensuring accurate risk assessment & testing coverage
• Plan for Feature Releases, including test plan, orchestrating manual & automated testing, test creation, & reporting both before & after feature branch merges to development environment
• Onboard new team members & realign existing members on best practices, advanced Atlassian tools, & fostered reflection to influence efforts that aide in streamlining active processes
• Participate in Agile ceremonies involving different groups of the team, including squad retro to listen for areas to improve, refinement sessions to ensure work pointing is mindful of testing requirements, & leads scrum to review each release, address any areas of concern & discuss items preventing AQ approval of release
• Expanded in Automation, prepared one testing suite for hand-off, expanded another to cover regression testing of 12 active environments, updated configuration script for TotalValidator, plus more work with Selenium, expanding test coverage, updating defunct tests, & updating dependencies for several suites
• Continued administrating department CI/CD software plus two VM servers, including updates for software & language dependencies, reviewing & allocating resources like disk memory & heap usage, plus general troubleshooting

VML | Technology Specialist, Automation of Quality

2023 - 2024

Kansas City, MO

• Earned a permanent position, surpassing Associate level.
• Enhanced test creation & planning skill set to include risk assessment & architecture planning & implementation.
• Authored & maintained several CI/CD pipelines & the code that ran within each.
• Lead on several client projects, including new work & existing.
• Primary trainer for all new testers & "source of truth" for new teammates in various roles.
• Lead workshops & presentations on several topics, including Accessibility, Jenkins, & Git Best Practices.
• Solely responsible for validation testing & reporting, as well as performance monitoring.
• Maintained documentation for various facets, including business requirements, how-to articles, spike triaging, & automated testing results on each release.
• Persisted confidence in server administration for the practice.

VMLY&R | Technology Apprentice, Automation of Quality

2022 - 2023

Kansas City, MO

• AQ for one of the largest client projects in the organization.
• Manual Testing, including test creation, organization, planning.
• Automated testing, including authoring, version control, CI/CD.
• Bug reporting & tracking.
• Feature releases, including testing planning, orchestrating manual & automated testing, reporting.
• Demos & presentation of features as well as work done.
• Trainer on subjects including BackstopJS, Jenkins, & Selenium.
• Department code reviews, including pull request reviews & demos.
• Server admin, including updates & configuring user accounts.
• Create & maintain documentation for procedures, testing efforts, project updates, as well as best practices.

Arrowhead General Insurance Company | Lead Process Technician

2017-2022

Overland Park, KS

• Data entry for perspective & current policyholders of automotive aftermarket insurance.
• Kept current certificates for policyholders with Federal & state agencies for motor carriers.
• Reviewed New Business packages for accuracy & proper categorization.
• Compiled required rating resources & documentation for both new & current policyholders for renewal.
• Trained all levels of employees on Federal & state regulations for motor carriers.
• Maintained documentation of procedures for all levels of staff.
• Participated as an end user in an active development environment & assisted in bug reporting & tracking.

KB Complete | Accounts Payable Specialist

2011-2017

Mission, KS

• Aside from Accounts Payable, skilled in all areas of operation including:
• accounts receivable
• inventory management
• fleet management
• call center operations & customer service
• dispatch operations,including scheduling on call technicians & installations
• warranty claims & customer reimbursement
• Being skilled in each facet also meant training any new employees, from job responsibilities to ERP software.

Westlake Hardware | Paint Department Manager

2005-2011

Kansas City, MO

• Promoted to Paint Dept Manager from Head Cashier.
• As Head Cashier, balanced all cash drawers & safe, then prepared daily deposits.
• Once promoted to Paint Dept Manager, primary focus was customer service.
• Assisted customers with finding the right product.
• Attended seminars & demos to increase ability to assist customers.
• Tested high on the required National Hardware Retailers Association exams.
• Managed inventory, including ordering, stocking, rotating, store transfers, & special orders.
• Maintained store appliances such as tint dispensers, glass cutting tools, pipe threaders, & more.
• Trained new employees from cashiers to other department managers.